Privacy Policy

How we collect, use, and protect your information

Trifold values your trust. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. This is the same policy shown in the Trifold app.

1. Information We Collect

We may collect:

  • Personal details like your name, email address, and marital status.
  • Account information, such as login credentials.
  • Interaction data — including activity within the app and preferences.
  • Payment information (processed securely by third-party providers).
  • Communication data, such as messages exchanged with counsellors or support.

2. How We Use Your Information

We use your data to:

  • Provide, improve, and personalise your experience on Trifold.
  • Process payments and subscriptions.
  • Connect you with licensed or vetted counsellors when you request it.
  • Send relevant updates, notifications, and resources.
  • Ensure platform security and prevent misuse.

3. Sharing Your Information

We never sell your data. We may share limited data only when necessary:

  • With counsellors to facilitate sessions you request.
  • With service providers (like payment processors or analytics tools).
  • When required by law or to protect user safety.

4. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations. You can request account deletion at any time.

5. App Permissions

To provide core functionality and enhance user experience, Trifold Marriage App may request access to certain device features. We only request permissions that are necessary for the operation of the app, and you may control or revoke permissions at any time through your device settings.

5.1 Camera Access

We may request access to your device's camera to enable the following:

  • Profile photo uploads
  • Optional content sharing within the app

The app does not access your camera without your knowledge or active use of the feature.

5.2 Photo Library / Media Access

We may request access to your device's photo gallery to allow you to:

  • Upload profile pictures
  • Share images within permitted features

We do not scan, store, or access your media files beyond what you voluntarily upload.

5.3 Notifications

We may request permission to send push notifications for:

  • Reminders (e.g., weekly check-ins, nudges)
  • Account alerts
  • Important updates
  • Security notifications

You can disable notifications at any time via your device settings.

5.4 Storage Access

We may request limited storage access to:

  • Save app-related content
  • Improve performance
  • Cache data for smoother functionality

We do not access unrelated files stored on your device.

5.5 Location Data (If Applicable)

If certain features require location-based functionality, we may request access to your location. Location access is:

  • Optional
  • Used only for the specific feature requiring it
  • Not tracked continuously without consent

You may disable location access through your device settings at any time.

5.6 Managing Permissions

You may review and modify app permissions at any time through:

  • iOS: Settings > Privacy & Security > App Permissions
  • Android: Settings > Apps > Trifold > Permissions

Revoking certain permissions may limit app functionality.

5.7 Data Minimisation Commitment

The Trifold App adheres to the principle of data minimisation. We request only the permissions necessary to provide our services and do not collect information beyond what is reasonably required.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.
  • Withdraw consent for data processing.
  • Request a copy of the information we hold about you.

To exercise any of these rights, email support@trifold.life.

7. Security

We use encryption, secure storage, and limited access controls to protect your data from unauthorised access or disclosure.

8. Children's Privacy

Trifold is not intended for users under 18. We do not knowingly collect information from minors.

9. International Users

Your information may be stored and processed in countries where our service providers or we operate. We ensure appropriate safeguards for all data transfers.

10. Updates to This Policy

We may update this Privacy Policy occasionally. If significant changes occur, we'll notify you via the app or email.

11. Contact Us

For questions about this policy or how we handle your data, contact: support@trifold.life

For instructions on deleting your account, see Request Account Deletion .